Delivery & Returns

Delivery and Returns Policy

Welcome to Toytrove, your trusted online toy store! We want to ensure that your shopping experience is as smooth and enjoyable as possible. Below are the details about our delivery and return policies to help guide you through your purchase.

Delivery Policy

At ToyTrove, we strive to deliver your order promptly and securely. Here’s everything you need to know about our delivery process:

1. Shipping Times:

  • Standard Delivery: Orders typically arrive within 2–7 business days.
  • Express Delivery: Available on request.

2. Delivery Charges:

  • Domestic Delivery: Shipping fees are calculated at checkout based on your location and order size.

3. Order Processing:

  • All orders are processed within 24–48 hours after confirmation of payment.
  • You will receive a tracking number via email once your order has shipped, so you can track its journey to you.

4. Packaging:

  • All toys are carefully packaged to ensure they reach you in perfect condition. We use eco-friendly packaging materials wherever possible.

5. Delivery Address:

  • Please ensure that you provide an accurate and complete shipping address to avoid any delays.
  • We are not responsible for any lost items due to incorrect or incomplete addresses.

6. Delivery Issues:

  • If there are any issues with your delivery, please contact our customer service team at info@toytrove.lk or call +94714075718. We will assist you in resolving the matter as quickly as possible.

Returns Policy

Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer easy returns on most items. Here’s what you need to know:

1. Return Eligibility:

  • We accept returns on unused and unopened items within 5 days of delivery.
  • Items must be in their original packaging with all accessories included.
  • Certain items are non-returnable for hygiene reasons, such as plush toys and dolls (unless faulty).

2. How to Return:

  • Step 1: Contact our customer service team at info@toytrove.lk to initiate the return process. Please include your order number and a brief description of why you want to return the item.
  • Step 2: Once your return request is approved, we will provide you with a return shipping label.
  • Step 3: Pack your item securely and ship it back to us using the provided return label.
  • Step 4: Once we receive the returned item and verify its condition, we will issue a refund or store credit, depending on your preference.

3. Refunds:

  • Refunds will be processed within 7–10 business days of receiving your returned item.
  • The refund will be issued to the original payment method, minus any return shipping fees, if applicable.

4. Damaged or Faulty Items:

  • If your item arrives damaged or faulty, please notify us within 2 days of receiving the order.
  • We will offer a full refund or exchange, including covering the cost of return shipping.

5. Exchanges:

  • If you would like to exchange an item, simply return the original item and place a new order for the item you’d like. We will process the return as per the policy above.

6. Sale Items:

  • Sale items are eligible for return only if they are faulty or damaged. Regular returns policies apply for all other cases.

Contact Us

If you have any questions or concerns regarding our delivery or return policies, please feel free to reach out to us at:

  • Email: info@toytrove.lk
  • Phone: +94714075718
  • Customer Service Hours: Monday to Friday, 9 AM to 6 PM

Thank you for shopping with ToyTrove! We hope your little ones enjoy their new toys!